Delivery
Delivery Information
We strive to provide fast and reliable shipping to ensure your products arrive in perfect condition. We work with trusted couriers to deliver your order promptly, so you can start planning a life you love. Please find the details of our shipping process below.
Once your order is shipped, you will receive a dispatch email containing your chosen delivery method, shipping details, and a full list of items in your order. Please keep this email safe, as it will be required for any return requests.
Shipping Methods & Rates
We offer a variety of shipping options to suit your needs, with rates calculated based on your location and the size of your order.
- Standard Shipping: Delivery time typically between 7-14 business days.
- Express Shipping: Faster delivery, typically within 3-7 business days.
Shipping Rates will be displayed at checkout.
Shipping Destinations
We currently offer shipping to most countries. Shipping times and costs will vary based on your location, but we strive to keep these as affordable and efficient as possible.
For international orders, customs duties and taxes may apply, and these are the responsibility of the customer. Please check with your local customs office for more details on potential import fees.
Processing Times
For in-stock Items, orders are processed within 1-3 business days. For pre-order Items, orders will be shipped as per the specified shipping date on the product page.
Tracking Your Order
After your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.
Delivery Queries
If you have any questions or need assistance with your order, feel free to contact us at hello@theplannershop.com. We are available and happy to help Monday to Friday, 9 AM to 5 PM (GST).